Table of Contents
2 Our Policy Concerning Children
3 The Types of Information We may Collect
4 Payment Information
5 Technical & Usage Information We Collect Through Automated Means
7 How We Use the Information We Collect
8 When and How We Share/Disclose Your Information with Third Parties
9 How Do We Keep Your Information Secure
10 Your Choices Regarding the Use of Your Information
11 How We Respond to Do-Not-Track Signals
12 How Do You Access & Update Your Information
13 How to Delete Your Account and what Happens when Your Account is Terminated or Deleted
15 International Operations: A Note to Users Outside of the India
The Services may contain links to Third Party Platforms. If You use Our Services on or through a Third Party Platform, including via any Wireless Devices, Your privacy will also be subject to the privacy policies and terms of service of the Third Party Platform.
We do not control and are not responsible for the terms of service, privacy policies and/or practices of any Third Party Platform You may use to access the Services, and You should review the policies and agreements of such Third Party Platforms carefully.
3. The Type of Information We May Collect
Zenzic does not currently retain credit card numbers internally. We partner with payment providers such as CCavenue and others. All direct payment gateways like CCavenue adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information.
Zenzic may collect different information from or about You depending on the manner in which You use the Services. The following examples are provided to help You better understand the information We may collect through Your use of the Services:
a. Information Received Through Your Third Party Platform Account
When You use Our Services through a Third Party Platform, such as Facebook, You allow Us to access and/or collect certain information from Your Third Party Platform profile/account(such as Your Facebook or Google account) as permitted by the terms of Your agreement and Your privacy settings with the Third Party Platform. The information You allow Us to access and collect varies depending on the site or service You use, as well as the terms of the Third Party Platform and Your privacy setting thereon. By way of example only, We may access and/or collect some or all of the following information from Your Third Party Platform account when You register or use the Services on or through a Third Party Platform:
• Your full name
• Your profile picture or its URL
• Your User ID number, which is linked to publicly available information such as Your name and profile photo
• The login e-mail address
• Your physical location and that of Your access devices, including any Wireless Device
• Your gender
• Your birthday
(collectively “Third Party Platform Information”)
b. Information You Provide To Us Directly
When You sign up for the Services (including through a Third Party Platform) We will collect any information You provide to Us directly such as the following:
Registration Information: In order to use certain features of the Services, such as purchasing or registering for a Course, You are required to register for an Account, and in that case, We will collect and store any registration You share with Us, such as Your date of birth, age, e-mail address, password and other information (or if You are enrolling in our Zenzic for Business program, Your company’s name, e-mail address as well as telephone and address information) that helps Us to confirm Your access to Your Account and understand more about who You are (“Registration Information”).
Profile Information: For some Services, You may also have the option of providing additional information about Yourself (“Profile Information”) to create a User profile (“Profile”) that will be publically viewable by others. You should exercise care and caution in creating Your Profile as Your Profile, including Your Profile Information, will be publically viewable to others. Zenzic is not responsible for the information You supply in Your Profile/and or the manner in which it is used by others.
You hereby grant Zenzic a non-exclusive right and license to reproduce, distribute, publicly perform, offer, market and otherwise use and exploit the Submitted Content and Shared Content.
You hereby consent to Zenzic providing Registration Information and/or Profile Information to Instructors as part of the Course Information when You enroll in a Course. Instructors may have other uses for Course Information. It is Your responsibility when You enroll in a Course to confirm what uses the Instructor will make of Your Profile and Registration Information. Zenzic does not control these uses and is therefore not liable for the uses by Instructors.
4. Payment Information
If You make any purchases through our Services, such as Courses, We may collect certain information regarding Your purchase (such as Your name and zip code) as necessary to process Your purchase request, and You will be required to provide certain payment and billing information directly to our payment processing partners, including but not limited to Your name, credit card information, billing address and zip code. We do not directly access, store or collect Your credit card information, and We will not use the payment information We collect except as needed to fulfill Your purchase and/or communicate with You regarding Your transaction.
5. Technical & Usage Information We Collect Through Automated Means
When You access the Services, including browsing Our Course list, Our servers record and We collect certain information by automated means. This information may include without limitation:
(b) usage statistics about Your interaction with the Services, including Courses accessed, pages visited, portions of the Services used, and other information regarding Your use of the Services.
(i) analyze the usage of our Services;
(ii) provide a more personalized experience;
(iii) allow You to more easily login to use our Services;
(iv) help make Your use of Our Services more efficient and more valuable by providing You with a customized experience and recognizing You when You return.
(b)We may also employ other technology for a variety of reasons such as:
(i) allowing Us to know if a certain page was visited or whether an e-mail was opened;
(ii) allowing Us to advertise more efficiently by excluding our current Users from certain promotional messages or identifying the source of a new installation.
7. How We Use the Information We Collect
Zenzic may use the information We collect through Your use of the Services for a variety of purposes, primarily related to providing and improving the quality of our Services. For example,
(a) We may use the information We collect in the following ways:
• Providing, administering, and facilitating Your use of the Services, including the display of customized content and/or targeted advertising;
• Marketing our products and/or services to You, including sending You offers, promotions information, newsletters, email campaigns, and communications regarding new, improved or
existing products, contests and/or sweepstakes;
• Resolving site problems; handling or responding to customer support questions and issues;
• Processing or fulfilling Your request(s) and/or order(s) for Courses, products, services, information or features;
• Enabling User-to- User communication and interaction and soliciting input and feedback to improve User experience;
• Managing Your Account preferences, establishing Your Profile and Registration Information;
• Monitoring the technical functioning of the Services and network;
• Developing new and/or improved, products, services or offerings;
• Providing You with news and newsletters;
• To create, review, analyze and share Aggregate Information;
• Identifying, researching, and protecting against any actual, potential or threatened misuse, unauthorised use, or unwanted use of any of the Services, including but not limited to
researching any claims made by or about other Users and/or about the Services, and such efforts of which may include information provided from third-party sources;
• Third party hosting of the Services;
• Analyzing trends and User traffic;
• Marketing, processing or fulfilment of promotions administered or sponsored by Zenzic;
• Resolving disputes;
• Troubleshooting errors or issues with any of the Services;
• Tracking purchases and usage information;
• Communicating with You concerning Your Account;
• Asking You to participate in surveys about Our Services; or
as We, in Our sole discretion, otherwise determine to be necessary or required to ensure the safety and/or integrity of Our Users, employees, third parties, members of the public, and/or our Services. We also use Your personal information to link or combine User information with other personal information.
If You have provided Your email address to Us, We will use it for such things as:
(i) responding to customer support inquiries;
(ii) updating You on new Courses, product updates, as well as rewards programs; and
8. When and How We May Share/Disclose Your Information with Third Parties
a. Safety, Security, Cooperation with Law Enforcement, & Compliance with Legal Obligations
We may disclose Your information to third parties, including Your personal information, if We, in our sole discretion, have a good faith belief that disclosure is:
(i) permitted or required by law;
(ii) requested in connection with or relevant to a judicial, governmental or legal inquiry, investigation, order, or proceeding;
(iii) required or reasonably necessary pursuant to a valid subpoena, warrant or other legally valid inquiry or request;
(v) required to detect, prevent, or otherwise address fraud, abuse, misuse, potential violations of law (or rule/regulation), and/or security or technical issues; or
(vi) required or reasonably necessary to protect against imminent harm to the rights, property or safety of Zenzic, Our Users, employees, any minors, members of the public and/or our Services. We may also disclose information about You to Our auditors or legal advisors in conjunction with accessing Our disclosure obligations and/or rights under this Policy.
b. Third Party Business Partners, Service Providers, Contractors or Agents
We may share Your information with third party companies that perform services on Our behalf, including payment processing, order fulfillment, data analysis, marketing services, e-mail campaigns, hosting services, and customer service. While providing the services for Us, these companies may access Your personal information, and are required to use it solely as directed by Us for the purpose of Our requested service.
c. Business Transfers, Sales, Mergers, or Divestitures
In the event that Zenzic undergoes a business transition, such as a merger, acquisition, corporate divestiture or dissolution (including bankruptcy), or a sale of all or a portion of its assets, We may share, disclose or transfer all of Your information, including personal information, to the successor organization in such transition.
We may share Your information in connection with any promotion You enter on or through the Services, as necessary to administer, market, sponsor, or fulfill the promotion or as required by applicable laws, rules or regulations (for example, to provide winners’ lists or make required filings as appropriate) or in accordance with the applicable rules of the promotion/sweepstakes You enter.
e. With Your Permission
f. Social Media Features
9. How Do We Keep Your Information Secure?
Zenzic takes commercially reasonable security measures to protect against unauthorized access to, or unauthorized alteration, disclosure or destruction of, sensitive data that You share and We collect and store. Unfortunately, however, no system can be 100% secured, and We cannot guarantee that communications between You and Zenzic, the Services, or any information provided to Us in connection with the information We collect through the Services will be free from unauthorized access by third parties. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of User information at any time. Your password is an important component of Our security system. As such, it is Your responsibility to protect it. Do not share Your password with any third parties. If Your password has been compromised for any reason, You should change it immediately.
10. Your Choices Regarding The Use of Your Information
As discussed, You can always choose not to provide certain information to Us but You may not be able to use certain features of the Services. If You do not wish to receive promotional communications from Us, You can opt- out by: (i) following the unsubscribe instructions provided in the promotional communication You receive; or (ii) managing Your e-mail preferences by signing into Your Account on the .com site, clicking on the Account Settings link in under Your Profile button in the site header, and navigating to the Notifications tab.
Please note that despite Your opt-out choice or indicated email preferences, We will still send You administrative messages regarding the Services, including, for example, administrative confirmations, order confirmation, important updates regarding the Services, and notices regarding our policies.
11. How to Access & Update Your Information
You may access and update Your information that Zenzic collects and maintains in the following ways:
2. Information We Receive Directly from You
You may update the information You provide directly to us by logging into Your Account and updating Your Account information.
3. Account Terminated or Deleted
Please be aware that even after Your Account is terminated or deleted some or all of Your information may still remain visible to others, including but not limited to any information that has been:
(a) Incorporated into others User’s content, comments, postings, submissions, including but not limited to Course comments ;
(b) Copied, stored or disseminated by other Users;
(c) Shared or disseminated by You or others such as in a Public Posting; or
4. Posted on a Third Party Platform. A request to delete and/or termination of Your Account will not result in the removal of information collected and already put in aggregate form or information that cannot, in Our sole discretion, be removed without undue burden to Zenzic. Zenzic is not able and/or obligated to remove any of Your information from a Third Party Platform.
13. International Operations: A Note to Users Outside Of India
Zenzic stores information about visitors to Our Services and Users on servers located in India. If You are using the Services from outside India, please know the data and personal information You submit will be transferred to and stored in servers in India. By submitting Your data and/or using Our Services, You consent to the transfer, storing, and processing of Your data in and to India.
13. Zenzic contact for queries related to Privacy
Address: 942-A, Spaze iTech Park, Sohna Road, Gurgaon 122001, India